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PAYMENT TERMS AND CONDITIONS

Please check the product details, total amount payable, and order information carefully before making payment. Orders and payments made through the PRANG website are subject to the following terms.

1. Payment Methods and Currency
Customers may pay using the payment methods available on the website, such as bank transfer, credit card, or debit card. All payments are processed in Thai Baht (THB) for the total amount shown in the order, including any shipping charges and additional fees disclosed before payment confirmation. Customers must be the account or cardholder, or be authorized to use the account or card used for payment.

2. Payment Deadline
Please complete payment within 24 hours of placing your order. Orders that remain unpaid after this period will be cancelled.

3. Payment Confirmation
For bank transfers, please submit proof of payment through the payment notification system on our website. For payment methods with automatic verification, the system will update the payment status once payment is successful. Customers can check their payment status through the order system on our website.

4. Order Preparation and Shipping
We will begin preparing your order for shipment once full payment has been received and verified. Shipping times and conditions are set out in our Shipping Policy.

5. Order Cancellation and Refund Requests
To request a cancellation or refund after payment has been completed, please contact us with your order number and proof of payment. Requests will be reviewed and processed in accordance with our Exchange and Return Policy. This does not affect your statutory rights, including the right to dispute a payment with your bank or payment provider.

6. Refund Method and Processing Time
Once a refund request has been approved, we will generally issue the refund to the original payer through the original payment method. If this is not possible, we will contact you to confirm an appropriate alternative.
We will inform you of the expected refund processing timeframe when your request is approved. The time it takes for the refund to appear in your bank account or card statement depends on the bank and payment provider involved.

7. Changes to These Terms
We may update these payment terms by publishing the latest version on our website. Any changes will apply to orders placed after the updated terms take effect and will not affect orders that have already been confirmed.

EXCHANGE & RETURN POLICY

1. Exchange & Return Period
• Please contact us to request an exchange or return within 7 days of receiving your item.
• If your item has an issue or you receive an incorrect item, please notify us within 48 hours of delivery, including details and photos so we can review and assist.
• Please contact us before sending any item back.

2. Exchange & Return Conditions
• Items must be unused and in their original condition, with no scratches, creases, water marks, or odors.
• All product tags, price tags, boxes, bags, and accessories must be complete and in their original condition.
• A receipt or proof of purchase is required.
• Please package the item securely to prevent damage during return shipping.

3. Exchanges
• Items may be exchanged for another item of equal or greater value. The customer is responsible for any price difference.
• If the original model is unavailable, you may select another item under the conditions above or request a refund, subject to our return policy.
• Exchanges will be processed after we receive and inspect the returned item. We will confirm the shipping schedule for the replacement with you.

4. Shipping Costs
• If the issue is our responsibility or we sent an incorrect item: We will cover return shipping and replacement shipping costs, provided the issue is reported within the specified period and verified by us.
• For a change of mind, personal preference, or a request for a different model or color: The customer is responsible for all return and replacement shipping costs.
• If you contact us more than 7 days after receiving the item, we will not cover shipping costs. Exchange or return requests beyond this period will be reviewed on a case-by-case basis.

5. Refunds
• Refunds will be processed after the returned item has been received, inspected, and approved.
• Refunds will be issued only through the original payment method: cash, bank transfer, or credit card.
• Bank transfer and credit card refunds may take 7–15 business days after approval, depending on the bank’s processing procedures and policies. Saturdays, Sundays, and public holidays are excluded.
• Credit card refunds are subject to a 3% processing fee. We will confirm the deduction and final refund amount with you before processing.

6. Items Not Eligible for Exchange or Return
• Items not purchased from PRANG.
• Items that have been used.
• Clearance Sale items.
• Items with defects or condition details disclosed before purchase, where the request relates to those disclosed conditions.
• Items or packaging damaged due to improper use, handling, or storage by the customer.
• Items clearly marked “No exchanges or returns” before purchase.

7. Natural Leather Characteristics
• Each piece of genuine crocodile leather has its own natural variations in pattern, color, and texture. These characteristics make every piece unique and are not considered defects. Exchanges based on personal preference are subject to the conditions above.